Once numbers have been confirmed 5 days before the party we are unable to refund for no-shows but we can offer you an admission ticket for every child that doesn’t show (provided the number attending is not less than the minimum number required for your chosen party package).
Yes, providing the final balance is paid 5 days in advance, you can pay as often as you like. Payments can be made by card in person and also over the phone. We are open daily from 9:30am to 6pm.
Please arrive approximately 10 minutes prior to your party start time to meet your party host so we can take your birthday cake and guest list off you.
We are unable to allow guests into the building more than 10 minutes early as your party host will be busy setting up for your party.
Reserved seating will be provided upstairs in our dedicated party area during peak times. There is also access to the main play frame from our upstairs seating area. Off peak parties will be offered reserved seating downstairs. Our play frames have a number of access points downstairs and CCTV of the frames is shown on TVs throughout the building.
We allow 1 adult for every child booked onto the party plus a few extra for the birthday child. Adults simply turn up with their invited child.
Siblings are more than welcome to attend Bubbles’ World of Play and pay standard admission to play for the duration of the party. If you would like additional children to join the party we may be able to add them on the day at the standard rates providing we do not go over the capacity of the party room and we have enough notice to provide food and extra’s for them.
If you wish to stay longer you would have to be re-admitted into our system and pay standard admission. We will also require you to vacate the party area and reserved party seating to allow other party guests to enjoy their parties. Please note that our car park is locked at 6pm.
You are more than welcome to bring balloons for your party providing you monitor them and they are not taken outside of the party area (due to H & S issues with ribbons etc). Unfortunately other decorations and games such as banners, piñatas, confetti, party poppers etc are not allowed for obvious health & safety reasons.
You are more than welcome to bring a birthday cake and our party hosts will cut it for you (please advise how you would like it cutting). If you bring a cake, don’t forget the candles. Unfortunately sparkler type candles are not allowed as they interfere with our fire alarms and can cause burns. We are a nut free venue so please ensure any cakes do not contain traces of nuts.
Also please be mindful of allergies that some party guests may have and communicate the ingredients with your guests.
Please advise us when you are booking your party so we can make alternative food arrangements for those children.
Sorry, only food and drink purchased from Bubbles may be consumed within the building. We do sell pre-booked adult food platters and cakes; adult meals can also be ordered from our food counters on both floors.
Unfortunately we are unable to allow external entertainment due to security & safety issues.